You spoke and Port Authority listened, or at least that is what they will have you believe in a few weeks. They put together some commuter chat this week and there was nobody at the tables, which somehow gave the impression that people are happy with The Port Authority. But this was a case of a very strategic "reach-out", one designed to get the least amount of people to actually stop and give their opinions. See instead of advertising this for a month, they just showed up on day, but a couple of tables down and invited people to talk. What they also did was schedule it for 5:30pm on a weekday, right in the middle of the evening rush when everybody is dying to get home knowing there will be tons of delays, on a miserably overcrowded bus after standing on an endless line getting rain water pissed on you from the ceiling because, well, this is Port Authority.
But the PA will inevitably put out a report stating that only 2% of riders complained which only means that exactly 2% of riders stopped probably because their bus had burned down.
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