See today I get an email into my inbox which has "an apology" in the subject line. I open it up and it's some long winded email about them having accidentally sent the same email about some great sale twice. They go on to explain how much they value our business and how nobody likes too much unsolicited email.. the problem was not the apology that annoyed me, it's the fact that they followed up at all. I never would have realized that I got that sale-email twice, having just deleted them both without even opening them but when they sent the apology one they drew attention to a situation which could easily have gone away. I have now wasted my time reading an apology for an offense I hadn't noticed.
it's like people who reply-all to complain that everybody is replying to all.
No comments:
Post a Comment