A 30’s woman, fairly well to do strolls into the Verizon store, bypassing the stupid computer sign-in-screen and walks right up to the technical service desk. Although there are people waiting behind her in line, she insists that she gets helped immediately.
Woman: I came here all the way from the Upper East Side, it’s an emergency. YOUR blackberry has stopped working and now I cannot get my text messages
Verizon Tech: Thank you for coming to Verizon can you please sign in as there is a procedure and a few people have been waiting to be helped
Woman: you don’t understand this is an emergency; I haven’t gotten my text messages
Verizon Tech: I understand, but there are procedu..
Woman: (completely ignoring him) so I look down and all of a sudden your blackberry has stopped working, it seems to be broken
TECH: (a bit confused but not wanting a scene): OK let me take a look
The woman hands over a blackberry which looks like it’s been through war in both Afghanistan and then spent some time in Iraq for good measure
Woman: these are very important text messages, I haven’t been able to read them for three days.. wait for five days and today is the first time I have been able to come down from the Upper East Side
TECH: (looking at the beat up phone) it looks like you have bigger issues than text-messages, tt looks like this phone is pretty beat-up, has it been dropped?
Woman: I am not sure why that is important when you realize how important it is that I get my text messages, I need you to go on your computer thing and get them
TECH: It doesn’t really work like that
Woman: I dont' think you understand I need you to facilitate me in getting these very important text messages.
TECH: well you will probably have to replace your phone as it seems to be finished and when you get a new phone the unread text messages will come to the new phone.
Woman: But how about the other ones? They are very important
TECH: We may be able to get those, what is your access code?
Woman: my brother has it
TECH: can we get in contact with him and get it?
Woman: how do you expect to do that when my blackberry doesn’t work?
TECH: do you know his number
Woman: why would I know his number it’s in my blackberry!
TECH: OK let’s see what we can do
Woman: (after 30 seconds) will you be able to go any faster, I am really very busy
TECH: I’m going as fast as I can
Woman: (sighing turns away and says) this is why I don’t leave the Upper East Side
No comments:
Post a Comment