Nobody knows how to burn years of good will quite like an airline. For years Delta was the gold standard of American commercial airlines. They had good planes, lots of flights and a very good domestic lounge. Then overnight theydecided to burn it all to hell by basically telling the loyal customers they had to be a lot more loyal and spend a lot more money to get the same benefits. I get the business decision as they had made themselves so lovable that everybody wanted to be invited but to burn it all to the ground seems…counterproductive
Anyway, who cares. They guys will touch the hot stove a thousand times.
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