Take on the JFK Delta customer service rep

When the crew on the flight to Asia I was on gave various reports about the reasons for the multiple delay all of which they said would be resolved in 15 or 20 minutes but none of which seems like the real reason I was a bit annoyed. When my flight was eventually cancelled after I had already spent 4 hours on the plane, I was doubly annoyed. When they sent a herd of 400 people to the transfer desk I was tripley annoyed. But when the only option Delta could give me to get to Asia involved waiting another three hours to catch a flight to LAX which would land at 11pm with a 2AM connection to sit in the middle seat to Asia on a flight that would get in at 6AM to enable to catch my last leg which wouldn't depart until 10:30AM I was more than just a bit annoyed.
Now I get that with a plane of 400 people it is not easy to reschedule people but this is where having some friendly customer service reps might be a bit helpful. The lady at the Delta desk sitting on her throne stared down at me looking more like she was fighting through constipation than fighting to help her customers. This is where Delta makes a huge mistake by putting a woman with a terrible NY attitude in front of your customers during a time of desperation. This woman spent the entire episode making me feel like my inconvenience was a complete inconvenience to her and helping you was going to take every bit of energy she was willing to use. She refused to bring her voice above an audible level making me feel like I was the one straining to make any sense out what she was saying through her constipated breaths. Buy even that I can live with what i can't is being forced to deal with a completely incompetent rep while figuring out a creative way to get me to where I needed to get. She finally came up with something which sounded great until i had to point out to her that this involves a 20 hour layover became obviously the concept of the International Date line was beyond a airline reps comprehension. Every option I gave her with what seemed a sensible connections she shot down in between her ass pushes. She though it was completely unreasonable that i didn't want the LAX connection and when I asked her to route me through Detroit (a Delta hub with many direct flights to Asia) she complained that I was asking her to do too many thing meant 'I can only do this now.' Eventually I asked her to get me on the same flight I was on the next day as she rolled her eyes with an air of 'why did you make me try to book this another way if you were going to take that option'. Obviously she had never had an entire business trip upended although I could see her being PO'd if McDonalds ran out of fries. After a lot of fumbling, groaning, a little typing, a little laughing with a colleague from the maintenance department who sat next to her the entire time she finally got me on a flight.

Obviously the nearly 100,000 miles I fly with Delta, the platinum status I have or the business class ticket I bought doesn't allow for a competent customer service rep at the airport during your most desperate time.