big sign proclaiming that day to be 'customer appreciation day' and my
immediate thought was that if there probably is no more empty token.
Please explain to me what the hell I get for being a loyal customer?
I know I'm virtually assured a grumpy attitude, a long line and and a
difficult decision about taking the insurance but I have yet to get a
real thank you for my business.
Nobody offered me an upgrade into a mustang, a free rental on the
weekend or a tank of gas. I wasn't even offered a donut or a cup of
coffee, all I got was a reusable sign tacked up against a window
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