Take on the Press 1 for English Option

When I called my insurance company regarding a medical claim earlier
today, I was dumbfounded by how complicated their automated system had
become. Trying to navigate the vast insurance field is difficult but
just trying to get a person the phone is the equivalent of running a
three legged 400 meter hurdles. But maybe the most annoying thing is
the very first curveball they throw at you.

They ask you to press 1 for English which is odd, as this is usually
the default. But honestly, past it just adding more time, why can't
there just be separate phone lines for Spanish, Chinese or Dutch
callers. This is 2013, phone lines are as cheap as they have ever
been. Services like Google Voice are literally free
Then they get you to jump through hoops with claim numbers, doctor
visits and amounts only to be told that they can't help you because
your issue falls out of their specific expertise.
What expertise am I asking about, it isn't as if I am asking them to
perform the brain surgery, just that they pay for it but the fact they
can't even figure out how to streamline their English speaking calls,
doesn't nose well for my surgery